Contact Us

Getting help with gambling

Any reader who is struggling with gambling should not use this contact form at all. Specialist support services exist for exactly that purpose, and they are the right place to turn when money, behaviour or wellbeing is the issue. The team behind this website cannot offer counselling, intervene in gambling habits or advise on personal finances, so a message sent here would only delay the help you actually need. Look instead for organisations that operate free, confidential support lines and online chat, staffed by people trained in problem gambling. Those services are independent of this website and of any casino, which matters when you need an impartial ear.

Languages the team reads

Correspondence is read and answered in English. If you write in another language, the team will still make a reasonable effort to understand the message, but replies are composed in English and may take longer to prepare. Keep the message plain and direct, and the team will respond in kind.

Keeping your details safe

This form is not a secure channel, and it is not part of any casino's payment or verification system. Never send a password, a card number, a bank account reference, a gambling-site login, or a scan of any identity document through it. The same applies to any figure you would not want read by a stranger. Any legitimate request to verify who you are will come from the casino operator itself, through its own secure portal, never through a review website's contact page. If you are asked for such details here, treat it as a warning sign and do not comply.

What happens after you send a message

Every message is read by a person, and the team aims to reply within a reasonable time. Messages that concern a specific casino or a published review are passed to the editor who handled that piece, so a precise reference speeds things up. Messages that are abusive, that attempt to manipulate a rating, or that contain financial or identity information may be closed without a substantive answer. The team does not act as a mediator between players and operators, and it cannot compel a casino to pay out, to close an account or to change a decision. For disputes of that kind, the casino's own complaints procedure and any independent dispute service it uses are the routes to follow, and the casino's terms and conditions govern the outcome.